The customer’s attention is drawn in particular to the provisions of clause 9.
1.1 Definitions. In these Conditions, the following definitions apply:
- Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
- Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 13.6.
- Contract: the contract between GR Conversions and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
- Customer: the person or firm who purchases the Goods from GR Conversions.
- Force Majeure Event: has the meaning given in clause 12.
- Goods: the goods (or any part of them) set out in the Order.
- GR Conversions: GR Conversions Limited (Company Registration Number 09930288 whose registered office is situated at Lanes Farm Marlborough Road Royal Wootton Bassett Wiltshire SN4 7SA.
- Order: the Customer’s order for the Goods, as set out in the Customer’s purchase order form, the Customer’s written acceptance of GR Conversions’ quotation, as given by telephone to GR Conversions, as set out in the Customer Order Form on GR Conversions’s website, or overleaf, as the case may be.
1.2 Construction. In these Conditions, the following rules apply:
(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes its personal representatives, successors or permitted assigns.
(c) A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
(d) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
(e) A reference to writing or written includes faxes and e-mails.
BASIS OF CONTRACT
2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order submitted by the Customer are complete and accurate.
2.3 The Order shall be deemed to be accepted when the Customer processes payment in full.
2.4 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of GR Conversions which is not set out in the Contract.
2.5 Any samples, drawings, descriptive matter, or advertising produced by GR Conversions and any descriptions or illustrations contained in GR Conversions’ catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.
2.6 A quotation, estimate or telephone enquiry for or in respect of the Goods given by GR Conversions shall not constitute an offer. A quotation shall only be valid for the period stated by GR Conversions on the date of issue.
3.1 The Goods are described in GR Conversions’ online catalogue and/or other sales literature.
4.1 GR Conversions shall ensure that:
(a) each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and GR Conversions reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any), and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and
(b) if GR Conversions requires the Customer to return any packaging materials to GR Conversions, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as GR Conversions shall reasonably request. Returns of packaging materials shall be at GR Conversions’ expense.
4.2 Either GR Conversions shall deliver the Goods to the location set out in the Order or such other location as the parties may agree at any time after GR Conversions notifies the Customer that the Goods are ready, or the Customer shall collect the Goods from GR Conversions’ premises or such other location as may be advised by GR Conversions prior to delivery within 3 Business Days of GR Conversions notifying the Customer that the Goods are ready
4.3 Where the Goods shall be collected by the Customer delivery of the Goods shall be completed on collection by the Customer.
4.4 Where delivery of the Goods shall be by Royal Mail or other next working day delivery service delivery of the Goods shall be completed on posting. Where delivery of the Goods shall be by a third-party commercial courier, delivery of the Goods shall be completed when the Goods are collected by such third-party commercial courier.
4.5 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. GR Conversions shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide GR Conversions with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
4.6 If GR Conversions fails to deliver the Goods, its liability shall be limited to the costs of the Goods. GR Conversions shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide GR Conversions with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
4.7 If the Customer fails to collect the Goods, or take or accept delivery of the Goods within three Business Days of GR Conversions notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or GR Conversions’ failure to comply with its obligations under the Contract:
(a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day after the day on which GR Conversions notified the Customer that the Goods were ready; and
(b) GR Conversions shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
4.8 If 7 Business Days after the day on which GR Conversions notified the Customer that the Goods were ready for delivery the Customer has not taken accepted delivery of them, GR Conversions may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
4.9 The Customer shall not be entitled to reject the Goods if GR Conversions delivers up to and including 10% more or less than the quantity of Goods ordered, but a pro rata adjustment shall be made to the Order invoice on receipt of notice from the Customer that the wrong quantity of Goods was delivered.
4.10 Immediately on delivery, the Customer shall inspect the Goods and shall immediately inform the delivery person and clearly write on the delivery paperwork details of any shortfalls, damaged goods, damaged packaging or other discrepancies and in addition shall immediately notify GR Conversions by telephone and give notice to GR Conversions in writing of such shortfalls, damaged goods, damaged packaging or other discrepancies within 24 hours of delivery accompanied by photographic evidence.
4.11 GR Conversions may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
5.1 GR Conversions warrants that on delivery the Goods shall:
(a) conform in all material respects with their description;
(b) be free from material defects in design, material and workmanship.
5.2 Subject to clause 5.4 if any Goods are defective due to defective workmanship or material and provided that:
(a) the Customer gives notice in writing to GR Conversions within seven days of the date of delivery or, in the case of a defect which is not discoverable upon reasonable examination, within seven days of the time when the Customer discovers or ought to have discovered the defect (and in any event within three months from the date of delivery) that some or all of the Goods do not comply with the warranty set out in clause 5.1; and
(b) GR Conversions is given a reasonable opportunity of examining such Goods; and
(c) the Customer (if asked to do so by GR Conversions) returns such Goods to GR Conversions’ place of business at Customer’s cost,
GR Conversions shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
5.3 Subject to clause 5.4 if any Goods are damaged in transit and delivery of the Goods is accepted, provided that:
(a) Immediately on delivery, the Customer informs the delivery person and clearly writes on the delivery paperwork that the Goods are damaged; and
(b) Immediately on delivery, the Customer notifies GR Conversions by telephone of any damage, and in addition gives notice in writing to GR Conversions within twenty four hours of the date of delivery and provides photographic evidence of any such damage; and
(c) GR Conversions is given a reasonable opportunity of examining such Goods; and
(d) The Customer (if asked to do so by GR Conversions) returns such Goods to GR Conversions’ place of business at GR Conversions costs. GR Conversions shall, at its option, repair or replace the damaged Goods, or refund the price of the damaged Goods in full.
5.4 GR Conversions shall not be liable for Goods’ failure to comply with the warranty set out in clause 5.1 in any of the following events:
(a) the Customer makes any further use of such Goods after giving notice in accordance with clauses 5.2 and 5.3;
(b) the defect arises because the Customer failed to follow GR Conversions’ oral or written instructions or any manufacturer’s instructions (whether written or oral) as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
(c) the defect arises as a result of GR Conversions following any drawing, design or Specification supplied by the Customer;
(d) the Customer alters or repairs such Goods without the written consent of GR Conversions;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(f) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
5.5 Except as provided in this clause 5, GR Conversions shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 5.1.
5.6 The terms implied by Consumer Rights Act 2015 are, to the fullest extent permitted by law, excluded from the Contract.
5.7 These Conditions shall apply to any repaired or replacement Goods supplied by GR Conversions.
TITLE AND RISK
6.1 The risk in the Goods shall pass to the Customer on completion of delivery.
6.2 Title to the Goods shall not pass to the Customer until GR Conversions has received payment in full (in cleared funds) for the Goods
6.3 Until title to the Goods has passed to the Customer, the Customer shall:
(a) hold the Goods on a fiduciary basis as GR Conversions’ bailee;
(b) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as GR Conversions’ property;
(c) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
(d) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
(e) notify GR Conversions immediately if it becomes subject to any of the events listed in clause 8.2; and
(f) give GR Conversions such information relating to the Goods as GR Conversions may require from time to time,
but the Customer may resell or use the Goods in the ordinary course of its business.
6.4 If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 8.2, or GR Conversions reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy GR Conversions may have, GR Conversions may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.
PRICE AND PAYMENT
7.1 Subject to Clause 7.2, the price of the Goods shall be the price confirmed to the Customer on placing of the Order with GR Conversions.
7.2 GR Conversions may, by giving notice to the Customer at any time up to delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
(a) any factor beyond GR Conversions’ control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
(b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered; or
(c) any delay caused by any instructions of the Customer or failure of the Customer to give GR Conversions adequate or accurate information or instructions.
7.3 The price of the Goods is inclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer.
7.4 The price of the Goods is inclusive of amounts in respect of value added tax (VAT).
7.5 All goods must be paid for in full prior to the goods being sent to the Customer.
TERMINATION AND SUSPENSION
8.1 If the Customer becomes subject to any of the events listed in clause 8.2, GR Conversions may terminate the Contract with immediate effect by giving written notice to the Customer.
8.2 For the purposes of clause 8.1, the relevant events are:
(a) the Customer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;
(b) the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors;
(c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer;
(d) (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
(e) (being a company) the holder of a qualifying floating charge over the Customer’s assets has become entitled to appoint or has appointed an administrative receiver;
(f) a person becomes entitled to appoint a receiver over the Customer’s assets or a receiver is appointed over the Customer’s assets;
(g) (being an individual) the Customer is the subject of a bankruptcy petition or order;
(h) a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets;
(i) any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 8.2(a) to clause 8.2(f) (inclusive);
(j) the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or a substantial part of its business;
(k) the Customer’s financial position deteriorates to such an extent that in GR Conversions’ opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; and
(l) (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.
8.3 Without limiting its other rights or remedies, GR Conversions may suspend provision of the Goods under the Contract or any other contract between the Customer and GR Conversions if the Customer becomes subject to any of the events listed in clause 8.2(a) to clause 8.2(l), or GR Conversions reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.
8.4 On termination of the Contract for any reason the Customer shall immediately pay to GR Conversions all of GR Conversions’ outstanding unpaid invoices and interest.
8.5 Termination of the Contract, however arising, shall not affect any of the parties’ rights, remedies, obligations and liabilities that have accrued as at termination.
8.6 Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.
LIMITATION OF LIABILITY
9.1 Nothing in these Conditions shall limit or exclude GR Conversions’ liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by Consumer Rights Act 2015;
(d) defective products under the Consumer Protection Act 1987; or
(e) any matter in respect of which it would be unlawful for GR Conversions to exclude or restrict liability.
9.2 Subject to clause 9.1:
(a) GR Conversions shall under no circumstances what so ever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) GR Conversions’ total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.
(c) GR Conversions shall under no circumstances whatever be liable for any failure by the Customer or any other person to whom Goods are supplied by the Customer, to comply with any laws, regulations, guidance, codes of practice, standards or instructions given in respect of or that apply to the Goods.
GOODWILL RETURN OF GOODS
10.1 GR Conversions may, at its sole discretion accept Goods returned to it provided the Goods are in their original packaging (repacked in the manner in which the Goods were delivered to the Customer), are accompanied by a proof of purchase, are in a good and saleable condition and are returned to GR Conversions within 30 days of receipt by the Customer. A handling charge of 25% will be made in respect of all returns made under this Clause.
HEALTH AND SAFETY
11.1 Certain goods (for example LPG gas appliances) supplied by GR Conversions, could, if incorrectly used, give rise to risks to health and safety. The Customer undertakes that it will ensure compliance by its employees, agents and customers with any laws, regulations, guidance, codes of practice, standards and instructions given by the manufacturer of the Goods or GR Conversions’ supplier of the Goods or in relation to the Goods generally and will take all steps, precautions and safety measures, having regard to the nature of the Goods, as are necessary to preserve the health and safety of any person purchasing, handling, using or disposing of them.
Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.
13.1 Assignment and other dealings.
(a) GR Conversions may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
(b) The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of GR Conversions.
(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, or commercial courier.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 13.2(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting and if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.
(c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
(a) If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
(b) If any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
13.4 Waiver. A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
13.5 Third party rights. A person who is not a party to the Contract shall not have any rights to enforce its terms.
13.6 Variation. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by GR Conversions.
13.7 Governing law. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
13.8 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).